services@abbey.com Subject: Important Notification Date: Tues, 20/01/2009 17:34 Dear Valued Customer, Abbey Bank has been receiving complaints from our customers for unauthorized use of the Abbey Online Banking accounts. As a result we are making an extra security check on all of our Customers account in order to protect their information from theft and fraud. Due to this, you are requested to follow the provided steps and confirm your Online Banking details for the safety of your Accounts. Follow this link to confirm your details However, Failure to do so may result in temporary account suspension. Please understand that this is a security measure intended to help protect you and your account. We apologize for any inconvenience. Online Banking Management Abbey National PLC Code #231620053 4802b. Abbey National Plc alert-customer@abbey.com Subject: Update Your Account Information Date: Mon, 26/01/2009 10:45 Dear Abbey National Customers Upgrade 2009 Due to concerns, for the safety and integrity of the Abbey National account we have issued this warning message. It has come to our attention that your Abbey National account information needs to be updated as part of our continuing commitment to protect your account in this year 2009 and to reduce the instance of fraud on our website. If you should please take 5-10 minutes out of your online experience and update your personal records you will not run into any future problems with the online service. Once you have updated your account records your Abbey National account service will not be interrupted and will continue as normal. To update your Abbey National. Click here continue Thank You. Accounts Management As outlined in our User Agreement, Abbey National will periodically send you information about site changes and enhancements.