onlinesecurity@bankofthewest.com Subject: Your Online Banking Notification Dear Customer, Please note that starting from April 29, 2014 we will be introducing new online banking authentication procedures in order to protect the private information of all online banking users. You are required to confirm your online banking details with us as you will not be able to have access to your accounts until this has been done. As you're already registered for online banking all you need to do is to confirm your online banking details. Confirm your details Once you've completed this you'll be able to manage your money whenever you want, giving you more control of your finances. Best wishes, Security Team Equal Housing Lender 2014 Bank of the West.